Salon Policy

Deposits & Bookings

A 50% deposit is required to secure every booking. This deposit is deducted from the total cost of your treatment on the day.

Cancellations

We ask for at least 24 hours notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours notice will forfeit the deposit paid.

Late Arrivals

We allow a 15 minute grace period for late arrivals. Arriving more than 15 minutes after your appointment time may mean your treatment needs to be shortened or rescheduled.

No Shows

If you do not attend your appointment without letting us know, your deposit will be forfeited. Any future booking will need to be prepaid in full before it is confirmed.

Package Terms

These terms cover the prepaid five visit packages on our membership page: the brow and tint packages and the 2 week lash refill memberships.

• Payment. A package is paid in full when you buy it and covers five visits for the treatment named on it.
• How long it lasts. Lash refill memberships are built around a refill every 2 weeks, so all five visits need to be used within 3 months of purchase. Brow and tint packages need to be used within 6 months of purchase. Visits not used by then lapse.
• Extensions. If illness, injury or pregnancy stops you coming in, let us know before your package runs out and we will look at extending it. We may ask for a medical certificate.
• One person only. A package belongs to the person it was bought for, and its visits cannot be shared or passed to someone else. A package received as a gift belongs to the person who received it.
• Same treatment. Each visit is for the treatment named on the package. If you would like something different on the day, it is booked and paid as a separate service.
• Booking and cancelling. Book each visit the same way as any appointment. Please give at least 24 hours notice to cancel or move a package visit. A visit cancelled with less notice, or missed without telling us, counts as one of your five.
• Refunds. Packages are sold at a discount and are not refunded for a change of mind. If we cannot provide your remaining visits, for example because we stop offering the treatment, we will refund the unused visits.
• Gifts. A package bought as a gift card follows the expiry date shown on the gift card until it is redeemed.

Queen's Glow and Queen's Luxe are single appointments that combine several treatments in one visit. They are booked and paid like any other appointment, and the deposit and cancellation terms above apply.

This does not limit your rights under the Australian Consumer Law.

Questions

Call us on 0458 592 069 or email info@browandlashqueen.com.au before you book.