This privacy policy explains how Brow & Lash Queen collects, uses and protects your personal information when you visit our website or book an appointment with us.
When you book an appointment, contact us, or use our website, we may collect your name, phone number, email address and any notes relevant to your treatment.
We use your information to manage your bookings, contact you about appointments, and respond to enquiries. We do not sell your personal information to third parties.
Appointments are managed through Fresha, our online booking platform. Fresha has its own privacy policy governing information you provide when booking online.
Our website uses Google Analytics, which sets cookies to help us understand how visitors use the site and whether our Google ads lead to bookings. Our booking page on Fresha may also report completed bookings to Google for the same purpose.
We also use Microsoft Clarity to see how visitors move through the site, such as where they click and how far they scroll, so we can make pages easier to use. You can read how Microsoft uses this information at privacy.microsoft.com/privacystatement.
To measure how well our ads work, we may share the email address and phone number of clients who book with us with Google. These details are scrambled (hashed) before they are sent, are used only to match bookings to ad clicks, and are not used by us or Google to identify you personally. You can read how Google uses this information at policies.google.com/technologies/partner-sites, and you can turn off personalised ads at myadcenter.google.com.
You can ask us at any time to see, update or delete the personal information we hold about you at info@browandlashqueen.com.au.
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